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Message us At MJjewels we stand behind the quality of any of our jewellery pieces. That is why each of our jewellery pieces is guaranteed for life against any manufacturing defect as we are confident that all of our jewellery meets the highest quality standards.
We rely on our decades of experience of our master jewellers.
How to make use of our lifetime guarantee
To enjoy your MJjewels lifetime guarantee we will need to certify that your jewellery has indeed been purchased from us. To do this, you will need to show us a copy of the Authenticity Certificate that we issue for each of our jewellery items. The document must be stamped with the MJjewels seal to prove that the jewel comes from our workshops.
We advise you to notify us via e-mail or by any other contact method provided before sending us your piece of jewellery. This way, we will be able to verify the origin of the jewel before you send it to us.
When making use of MJjewels's Lifetime Guarantee, you will be responsible for all shipping costs arising from its use. We strongly recommend you to insure your goods and a certified delivery method when shipping your jewellery to us.
Only MJjewels is entitled to provide the guarantee services defined herein.
Other services included with your purchase
MJjewels provides free resizing and free Cleaning and Servicing to our customers. Please contact us at info@mjjewels.com or +971 50 750 2548 to learn more and make use of these services.
MJjewels does not cover:
- Defects and damages resulting from misuse, negligence or from accidents.
- Consequences of normal wear, tear, and aging of the jewel.
- Routine maintenance and cleaning.
- Defects and damages caused by improper use, alterations, tampering, dismantling, or unauthorized modifications or works and repairs performed by anyone other than MJjewels.